Management

Management Services That Deliver Positive Results

Pathway combines strong seniors’ housing management experience with the ability to maximize returns through exceptional asset management. The company continuously looks for ways to leverage its size and bring recognized “best practices” to each of its communities to help improve resident and employee satisfaction and enhance financial performance. Its systematic approach of integrating market, product, pricing and promotion coupled with an experienced focus on census development dramatically impact the bottom line.

Even the best-planned communities are only as good as the staff who operate them. That’s why Pathway is focused on ensuring that community staff are well-prepared to deliver exceptional customer service and are motivated to consistently look for ways to improve both satisfaction and efficiency. In addition to a comprehensive operational program, Pathway also monitors industry trends to gain a competitive edge for your communities to succeed in a constantly changing environment.

A Full Spectrum of Operational Services

Pathway Senior Living offers a full spectrum of expertise for operating the complex and multi-faceted arena of seniors’ housing.

Our community and corporate experiences span a multitude of scenarios – start-up, transition (post-acquisition), lease-up, stabilization and even turn-around – resulting in unsurpassed guidance and support in attaining and maintaining occupancy goals, customer satisfaction targets and financial results.

Support is provided for the following operations services that directly impact residents:

  • Fiscal Management and Reporting
  • Food Service
  • Resident Care/Clinical Services
  • Regulatory Compliance
  • Community Life/Activities Programs
  • Facilities Management
  • Human Resources and Employee Benefits
  • Information Systems and Technology
  • Sales and Marketing
  • Acquisition, Development, Re-development and Financing

Raising the Bar

However you measure success—cost per lead, resident and employee satisfaction scores, cost per bed, net operating income (NOI), return on investment or even in number of customer “thank you” notes received—you’ll be on the right path with Pathway.

  • A Popular Choice – Pathway’s communities prove to be a popular choice. 2009 occupancy at stabilized Pathway communities remains strong at 95% compared to 2009 Assisted Living industry average of 92% occupancy.
  • Happy Customers – Customer service and residents’ overall experience benchmarking data shows favorable comparisons with private pay industry averages from both residents’ and family members’ perspectives.
  • Engaged Employees – Pathway’s practices seem to resonate well with employees. An overwhelming 97% of Pathway People are “satisfied” or “very satisfied” with their workplace. In comparison with our senior living employees’ benchmark data, Pathway employees rated the company 20% better than the norm in:
    • Overall satisfaction
    • Timely job evaluations
    • Managers who “walk the talk” and
    • Meaningfulness and importance of their work.

Customized Operational Excellence

Since no two senior living communities are exactly alike, Pathway employs a flexible operating model that is adaptable to the needs of each market it serves. As appropriate to an individual client’s needs, Pathway draws on proven and award-winning programs and services to quickly put the power of its experience to work.

For more information or to share management opportunities with us, please contact:

Patrick Dimaano
PDimaano [at] PathwaySL [dot] com
(847) 768-5100