Signature Programs

By any measure, our operations make Pathway the right choice.

At Pathway, we recognize that no two senior living communities are exactly alike and remaining flexible is the key to successful operations for the long term. That’s why we employ an operating model that is adaptable to the needs of each market we serve. Our award-winning signature programs earn praises from residents who benefit directly from the experiences delivered, from staff who are enthusiastic about our uniqueness, and from the industry for our groundbreaking, transformative innovation.

Setting the Bar

Even the best-planned communities are only as good as the staff that operates them. For this reason Pathway concentrates on ensuring that community staff are well-prepared to deliver exceptional customer service and are motivated to consistently look for ways to improve both efficiency and satisfaction.

• Pathway People
  Pathway’s employment processes focus on ensuring that the right people are selected who are passionate about serving older adults. Recruitment, selection, orientation and ongoing training, retention programs, and highly customized policies and procedures inspire Pathway personnel to create positive, memorable moments for residents and their families.
• Pathway University™
  Pathway takes the work and worry out of keeping staff up-to-date and informed with our extensive, proprietary online training programs. From infection control and maintaining confidentiality, to effective customer service and sales techniques, systematic and comprehensive training programs are just a click away. This sophisticated online training platform results in the consistent delivery of the training message, positive employee outcomes with regard to desired customer care behaviors, and better tracking for compliance purposes.
• Satisfaction Surveys
  Understanding the needs and perspectives of customers – residents, families, staff and managers – helps communities evaluate services and programs, offer performance benchmarks and provide direction for improvement. Pathway’s innovations, including collaboration with leading survey vendors, makes it no surprise that the company’s satisfaction results are better than industry norms.

Raising the Bar

Drawing on proven and award-winning programs and services, Pathway employs an operating model that provides unique selling propositions (USPs) which set the company apart from other senior living operators. Yet the operating model is also flexible and can be tailored to the needs of the residents in each market. This adaptability enables Pathway to rapidly put the power of its experience to work, resulting in communities that succeed even in a constantly changing environment.

• SenseSations!™
  Through a unique partnership with a boutique dining services company, Pathway is able to bring an affordable yet unmatched restaurant-quality dining program – fresh ingredients, savory aromas, clean settings and great service – that appeals to all five senses. In addition to providing a variety of delicious and nutritious meals, Pathway’s dining program provides “food for the soul” in the form of conversation and camaraderie with friends, neighbors and staff. This social outlet and sense of community is often the “main course” for our themed menus and specialty events.
• Viva!™
  “Viva!” means “Long Live!” and is defined as a celebration of life or an enthusiastic expression of support. Viva!™ at Pathway takes a whole new approach to resident wellness and person-centered care by integrating our services to address not just their physical needs, but also the as-important requirements of a fulfilled and happy life. We examine residents from a holistic perspective, working to support their mind, body and spirit through the six dimensions of their wellness: social, occupational, spiritual, physical, intellectual, and emotional. Viva!™ integrates the strengths and capabilities of our wellness and community life departments to deliver a better model for care than many other senior housing operators are able to provide. And the benefit to residents may be immeasurable. Studies underway will examine increases in length of stay, improved mobility and range of motion, reduction of falls and medications, and other factors that lead to improved quality of life.
• ArtPath™
  Regular and ongoing instruction in watercolor, oil, clay, quilting, paper mache and other modalities for beginning and experienced artists-at-heart is a cornerstone of our inspirational activity program that shatters the stereotype of sedentary residents playing bingo.
• Good Vibrations™
  Within Pathway’s drumming and vibration circles, residents explore their creative sides and exercise self-expression using a variety of rhythm instruments from Africa, Asia, Latin America and the Caribbean. This multi-cultural program helps set Pathway’s community life program apart, garnering international industry and public attention.
• Life’sPath™
  Through a resident-centered approach that protects dignity and privacy, Pathway works to engage residents and their families, giving them an opportunity to preserve their life’s story and let their legacies live on.
• See Spot Retire™
  Pathway’s canine companion program offers older dogs new lives and affords residents meaningful relationships and unconditional affection.
• GreenAge™
  Pioneers in bringing green design to the development side of seniors’ housing, Pathway’s green living philosophy and techniques bring value, sustainability and marketability to operations as well.

Upholding the Bar

However you measure success – resident and employee satisfaction scores, cost per occupied bed, cost per lead, NOI, ROI or even in the number of “thank you” notes received – you’ll be raising the bar with Pathway as the operator of your community.

• Ancillary Services
  In addition to a comprehensive operational program, clients also have access to Pathway’s state-of-the-art accounting, resident, real estate and lead management systems, as well as online personnel systems, thereby creating cost-effective economies of scale and allowing on-site staff to focus on the core competencies of hospitality and quality care.
• Industry & Regulatory Monitoring
  Pathway also monitors key industry trends and challenges, and develops innovative solutions to gain a competitive edge that enables your communities to succeed in a constantly changing environment.

“Pathway Senior Living provides an inspiring example for everyone striving to support healthy, vibrant living for older adults.”

- Colin Milner, Founder and CEO, International Council on Active Aging

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